Open the door of your holiday home with the digital key

The digital key is new in the Roompot app. Using the digital key, you can easily unlock the door of your holiday home. This means remembering a PIN is no longer necessary. Tap, swipe and open the door to start your holiday. It couldn't be easier!

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The app is available for iOS and Android.

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How does it work?

Step 1

To use the digital key, you'll need the Roompot app and a My Roompot account. You can create the account using the e-mail address on which you made your booking. Log into the app with your My Roompot account.

Step 2

At the check-in time, the digital key will automatically appear on the homepage. Check-in is usually 4 pm. You can also operate the digital key using the key icon at the top right of your screen.

Step 3

Make sure you are at your accommodation's front door before proceeding. You'll open the door lock using bluetooth and location services. So you need to enable these functionalities on your smartphone. An internet connection is also required for the digital key. If you don't have an internet bundle, the key also works over Wi-Fi.

Step 4

Once the app has checked these settings, swipe to open the door. No need to hold your phone against the lock. A short beep will confirm that the lock is unlocked. Use the door handle to enter. The door will automatically lock again after 10 seconds.

Are you experiencing problems? You can also open the door using the PIN. If something goes wrong, the PIN will appear automatically in many cases.

Practical issues

Both the digital key and the PIN will work from your check-in time until check-out time. So before the check-in time or after the check-out time, you will not be able to open the door.

Share key

You can share the digital key with your travel group. If the booking is in your name, then follow the steps above, but don't swipe to open the door yet. You will find the option to share directly below the option to open the door. The shared key is a link that you can forward via a message. Your travelling companions can obviously also open the door using the PIN.

Remember that whoever you share the key with can open the door to your accommodation. So don't share it with just anyone!

Frequently asked questions

When and how do I get the PIN, key or keycard for my holiday home?
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the Service point.

Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the Service point when you check in.

Opening hours Service point
Further information about check in and the Service point opening times can be found via Arrival information. Opening hours for a park can be found on the respective park page under 'Park information'.
Was this answer helpful for you? I can't manage to open the door using the digital key, what should I do now?
It's a pity that the door cannot be opened using the app. You can also open the door with the PIN. You can also access the PIN using the digital key. Please note that the digital key is only visible from check-in time. The PIN also works only from this time. You will receive the PIN by e-mail at the latest 1 day before arrival. This e-mail also notes the check-in and check-out times.
Was this answer helpful for you? When using the digital key, I keep on seeing my PIN. What is wrong?
To use the digital key, the app checks that all settings are in order. Bluetooth must be enabled. In addition, the app uses the location facility. If any of the settings are incorrect, you will automatically be shown your PIN.
If you are using an iPhone, the app will only ask you once for permission to use the location facility. You may have rejected it then. We recommend checking your settings and trying again. Go to Settings, click on Privacy and Security, then on the Location Facility. Check whether the location facility is on and whether you have given the Roompot App permission in the list below this setting.
Was this answer helpful for you? Is it safe to open the door using the app?
Yes, it is safe to open the door using the app. You can only open the door of your cottage using your account. So you don't have to worry that someone else can enter your cottage using the Roompot app.
Was this answer helpful for you? How do I lock the door again?
If you close the door properly, it always locks automatically after 10 seconds. You can then open it again using either the digital key in the app or using the PIN. Even when using the PIN, the door will lock again after 10 seconds.
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Need help?

We realise you may have some questions. Our Service point staff will be happy to help. You'll find the contact options in the app. Click on More, then on Service & contact.