I can't add a bank account or credit card number to my Roompot account. How can I provide my bank account or credit card number?
Please contact our Guest Service. They will be happy to add your account number for you.
Was this answer helpful for you? Why can't I find my most recent booking in My Roompot?
This can have several reasons. Our Guest Service will be happy to solve this for you. Please contact us.
Was this answer helpful for you? How do I change personal details, such as my name, date of birth, address or email address?
You can easily change your personal information yourself in My Roompot. At the top of the page, click on your name, and then click on My profile. Then, click on Change, under the information you want to change. Adjust the data, and then click Update.
Was this answer helpful for you? How do I change my travel group in My Roompot?
You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

Pets
Adding or removing your own pets from your booking is not possible in My Roompot. Our Guest Service is happy to help you.


Was this answer helpful for you? I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in My Roompot?
Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.
Was this answer helpful for you? I did not make my booking with Roompot but with another holiday booking company. Will I be able to see this booking in My Roompot?
This varies from provider to provider. Important information can be found in the confirmation you received after booking.
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