How long will the leisure voucher remain valid?
You can use the leisure voucher until December 31, 2024 to book a new stay with us.
Was this answer helpful for you? How does the leisure voucher work?
You can use the leisure voucher as a means of payment for a new booking on our website. The leisure voucher is easy to redeem online. You use the link that you received with your leisure voucher.

1. Click on the link underneath the voucher in the email attachment. This will take you to the offer page.

2. You choose your desired holiday park and holiday home. Then select the desired arrival and departure dates.

3. When making the booking, a screen appears automatically in which you enter the leisure voucher code. The amount of the voucher is now automatically deducted from the total amount.

4. You fill in the remaining data and place the booking. The value of the leisure voucher expires after you have made the booking.

The value of the leisure voucher is equal to the travel sum already paid.

We look forward to welcoming you to one of our parks soon.
Was this answer helpful for you? I have lost my leisure voucher. Can I get a new one?
You can find your leisure voucher on the voucher page in My Roompot. Don't have My Roompot? Then please contact our Guest Service. We will gladly provide you with the leisure voucher again.
Was this answer helpful for you? I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?
Yes, you can. If you book extras via My Roompot, the (balance of the) amount of your leisure voucher will first be settled by default. If the amount on your voucher is too low, you will pay the rest.
Was this answer helpful for you? I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 
If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in My Roompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have My Roompot, please contact our Guest Service.
Was this answer helpful for you? I want to redeem (the balance on) my leisure voucher, how do I do that?
You can request a payout in My Roompot.
Was this answer helpful for you? Can I give the leisure voucher to someone else?
No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.
Was this answer helpful for you? Can I use the leisure voucher for multiple bookings?
The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.
Was this answer helpful for you? Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 
You can use the Holiday Gift with the leisure voucher. Contact our Guest Service to help you with this.
Was this answer helpful for you? Do I have to spend the whole amount of the leisure voucher at once? 
No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher.

We therefore recommend that you keep the leisure voucher in a safe place.
Was this answer helpful for you? When will my leisure voucher funds be refunded?
If you have requested a refund, we will refund the amount within one month.
Was this answer helpful for you? What is the value of the leisure voucher? 
The value of the leisure voucher is equal to the travel sum you have already paid.

Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

You will find the value of the leisure voucher in the e-mail with the voucher and on the voucher page in My Roompot.
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