I have a question about:

Bed linen & towels

How do I change or cancel booked extras?
You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.
Was this answer helpful for you? Will bed linen be provided?
This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If bed linen is included, it will be stated on your confirmation. You can also find what you have booked in My Roompot, for example in the payment overview.

Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.

Adding a bed linen booking
You can add a bed linen booking up to one day before arrival. This is easily done via My Roompot. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent bed linen from the Service point.
Was this answer helpful for you? What types of beds can I expect to find in my holiday accommodation?
The type of bed can vary per holiday home. There are single beds, double beds, box spring beds and bunk beds. You will find the type of bed in your holiday home under the Amenities of the holiday home. Just enter the park name below, and search for your accommodation. Most accommodations have single beds that are 90 cm wide and 200 cm long. Does your holiday home have the Extra long beds feature? Then all beds in the house have a size of 90x210 cm. One-person duvets and pillows are included in all holiday homes.
A cot is a standard feature in some holiday homes. If this is the case, it will be indicated under Child-friendly. In many cases, if a cot is not available, you can book a camping cot. This is easily done via My Roompot.

Was this answer helpful for you? What does a Bed Linen, Towel or Tea Towel bundle include?
  • The Bed Linen bundle includes a single fitted sheet, duvet cover and pillow case.
  • The Towel bundle includes a hand towel and a bath towel.
  • The Tea Towel bundle includes a kitchen towel and a tea towel.
  • The Comfort bundle includes a Bed Linen bundle, a Towel bundle, 1 tea towel and 1 kitchen towel.
  • A Comfort Plus bundle includes a Comfort bundle, a tea & coffee pack, a Rituals pack and beds made up on arrival.

The bundles are hired per person, per holiday. Prices are given at the time of booking, under Extras. If you would like to add a package after booking, this can be done through My Roompot. Just log in and click on your booking. You will find all the products you can add to your booking under Extras. You will also find the packages prices here.

Was this answer helpful for you? Are towels provided?
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Sometimes these packages are already included in the rental. If that's the case, there will be 1 package of kitchen towels, and hand towels for the number of people booked. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels from home.
What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If towels are included, it will be stated on your confirmation. You can also find what you have booked in My Roompot, for example in the payment overview.

Booking extra towels
You can add towels and kitchen towels up to one day before arrival. This is easily done via My Roompot. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent towels from the Service point.
Was this answer helpful for you? Are kitchen towels provided?
This varies per holiday home. We differentiate between a towel package and a kitchen towel package. Kitchen towels are sometimes already included in the rental. In that case, 1 package of kitchen linen will be ready for you. The Kitchen Towel bundle includes 1 kitchen towel and 2 tea towels. If hand or kitchen towels are not included in the rental, you can always book them extra. You can of course bring your own towels and kitchen towels from home.
What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If kitchen towels are included, it will be stated on your confirmation. You can also find what you have booked in My Roompot, for example in the payment overview.

Booking extra kitchen towels
You can add kitchen towels up to one day before arrival. This is easily done via My Roompot. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent linen from the Service point.
Was this answer helpful for you?

Cleaning

Is final cleaning included?
Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My Roompot also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My Roompot. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the Service point. If you do not book a final cleaning, you opt to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Was this answer helpful for you? What does the final clean entail?

The final clean is a comprehensive clean of the entire holiday home. This is over and above what you should do to leave the accommodation in a pristine condition upon your departure. We will do the final clean if it is included, or if you have booked it as an extra. If you are doing the final clean yourself we kindly ask you to clean the following:

  • Kitchen: crockery, hob, tiles, cupboard doors, fridge and other appliances
  • Furniture and utensils: wipe and dry
  • Toilets: toilet pan, tiles, door, wash basin and tap
  • Bathroom: toilet, shower head and thermostat, taps, bath, shower cubicle, wash basin, mirror and tiles
  • Floors: vacuum and mop all rooms in the accommodation
  • Windows and doors: wipe and dry
  • Sauna: empty the water bucket and clean the seats, floor and door
  • Patio: wipe, dry and stack the patio furniture
Was this answer helpful for you? How much does the final cleaning cost?
The final cleaning costs vary by park and by type of holiday accommodation. Cleaning a large accommodation is more work, and therefore often a bit more expensive. In many cases, the final cleaning is included. Then the cost of the final cleaning has already been added to the price.

Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras. The final cleaning can also be booked after you have made your booking, on My Roompot. There, you will also see the option and cost under Extras. If you do not book a final cleaning, you opt to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Was this answer helpful for you? What do I need to do before my departure?

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

  • Please place the furniture in the same place as on arrival.
  • Place the bed linen and towels at the entrance door, inside a pillowcase.
  • Please empty the dishwasher and store the clean dishes in the cupboard.
  • Empty the bins and hand in your separated waste at our recycling centre.
  • Vacuum the floors.
  • Close the windows, turn off the lights and set the thermostat to 15 degrees.
  • Empty and sweep the open fire (if there is one).
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.