Why do I see an error when requesting a new password?

We may not recognize your email address. You can only request a new password for the email address that comes with your booking. If you are sure the email address is correct, but the error message keeps appearing, please contact the Guest Service. They will help you solve this.
Was this answer helpful for you?

Didn't find the information you needed?

Go to Service & Contact and search for another topic or reach out to our Contact Centre.