Lovely, you have left the accommodation tidy. The full amount of your deposit has therefore been refunded.
If it turns out upon arrival that the travel group does not consist of a family, we can charge an additional group deposit on site. This is an additional deposit. So this has to be paid over and above the standard holiday home deposit.
Sure, you'll get this back. Always report it at the Service point if the number of people who will stay over differs from your booking. If more people have stayed the night, you will have to pay extra. Did fewer people stay over? Then we will refund the overpaid tourist tax within 7 working days of your departure.
No, then you don't have to pay tourist tax. Just tell us if you're going on holiday in your own municipality. You can put this in the comments box when you make a booking online, or pass it on to the Service point or the Guest Service. We will then make sure you get the overpaid tourist tax refunded after your holiday. Contact details of a park can be found via Arrival information.
The deposit or part of it is usually refunded within 7 working days after departure. Of course, this can only be done if we have your bank account details. You can fill this out in My Roompot under My profile.
It's also possible that you've only recovered part of the deposit, or nothing at all. This would be the case if you didn't leave your holiday home according to the rules. If so, you'll be informed. If you haven't received a message from us but your deposit has not been refunded 7 working days after departure, please contact the Service point of the holiday park where you stayed. Contact details of a park can be found via Arrival information.
From time to time additional cleaning or repair works need to be undertaken after departure in a holiday home. The costs for this will be deducted from the deposit. This can be prevented by ensuring you leave the holiday home in pristine condition when you leave.
You will see the deposit amount in the cost overview during booking. Have you booked already? Then you will find the standard deposit amount on your confirmation.
If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.
If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your cost overview.