Where can I hand in my key card or key if the Service point is closed?
Leave your key in the mailbox at the Service point. Keycards can also be left here. Then they can be reused. Keycards are not required to be left behind. There is no need to check out, the operation of the keycards stops automatically.
Was this answer helpful for you? My PIN code doesn't work, what should I do?
Sorry to hear your PIN code isn't working properly. As of 16.00 hrs your PIN code will work automatically. Is it after 16.00 hrs, yet your PIN code isn't working? Then, pop into the Service point.
Was this answer helpful for you? My key card doesn't work, what should I do?
Sorry to hear your key card isn't working properly. As of 16.00 hrs your key card will work automatically. Have you booked an Early Check-In, and are you allowed to occupy your holiday home as of 12.00 hrs? If so, come to Service point to have your key card activated. Is it after 16.00 hrs, yet your key card isn't working? Likewise, pop into the Service point.
Was this answer helpful for you? When will I know the number of my holiday accommodation?
You will see the number of your holiday accommodation in My Roompot a week before arrival. The number is also listed on your travel information. You will receive this one week before arrival, by mail or by post. In very exceptional cases, it may happen that you end up in a different spot. If this is the case, you will always be informed accordingly.

If you want to be sure of a specific house number, you can specify your preference when booking. You will pay a surcharge for this. Here too, the following applies: in very exceptional cases, it may happen that you end up in a different house number. Should this be the case, you will always be informed accordingly.
Was this answer helpful for you? How does licence plate recognition work at the barrier?
At some parks, the barrier at the entrance has licence plate recognition. If this is the case, it'll be indicated in the arrival information. Upon arrival at the park, open the barrier with the PIN code you received in advance by e-mail. After opening the barrier, you are immediately checked in and can drive to your accommodation or camping pitch. During the rest of your stay, the barrier opens automatically via licence plate recognition. It is not (yet) possible to pass on your licence plate number in advance.
Please note: There is a maximum number of cars allowed per accommodation. Once your licence plate has been registered, you cannot change it.
Was this answer helpful for you? At what time is my holiday accommodation available?
The exact arrival and departure times of your chosen holiday accommodation can be found at the bottom of your accommodation's page. You can also find the times in step 1 of booking, under Your dates. These times also appear in the travel info you will receive about a week before arrival. Most holiday homes are available from 16.00 hours. Most campsites are available from 13:00 onwards.

Early Check-In
If you would like to check in earlier, some parks allow an Early Check-in as an optional service. This allows you to be in your holiday home as early as 12:00 (noon). You can easily book the Early Check-in via My Roompot, at Convenient under Additions. It is possible to book up to 3 weeks before arrival. Don't see the Early Check-in? Then, unfortunately, optional booking is not or no longer possible.

Tip: it is sometimes possible to book an Early Check-in at the very last minute. Check the options in My Roompot the last 2 days prior to arrival. Don't see the Early Check-in? Then, unfortunately, early check-in is not possible.

Facilities
You are welcome to use the park facilities all day on the day of your arrival and departure, even before you check in and after you check out on the relevant day.  Of course, before you check in, you are welcome at the park and you can make use of all the park facilities.
Was this answer helpful for you? What time will my campsite be available?
You will find the exact arrival and departure times for your chosen campsite at the bottom of the campsite's page. You can also find the times in step 1 of booking, under Your dates. These times also appear in the travel info you will receive about a week before arrival. Most campsites are available from 13:00 onwards.
Was this answer helpful for you? When and how do I get the PIN, key or keycard for my holiday home?
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the Service point.

Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the Service point when you check in.

Opening hours Service point
Further information about check in and the Service point opening times can be found on the applicable park page under ‘practical info’. If you will be arriving after the Service point opening hours, please get in touch beforehand to discuss the key collection procedure.
Was this answer helpful for you? May I use the park facilities on the day of arrival and departure?
Yes, on the day of arrival and on the day of departure, you may use the park facilities all day. It doesn't matter whether you're checked in, you're welcome all day.

Parkhotel Bad Arcen
During your stay at Parkhotel Bad Arcen, you will have free access to the Arcen Thermal Baths from 14:00 on the day of arrival. On the day of your departure, you can continue to use the Thermal Baths at no cost after check-out until 12:30 pm.
Was this answer helpful for you? What should I do if I arrive later than anticipated?
Traffic jams or other unexpected circumstances may delay your arrival. No problem! Take a look at the Service point opening times. If you will be arriving just before or after the Service point opening times, please call the staff so they are aware of this. They will also make arrangements with you on key collection, if applicable to your accommodation.
Was this answer helpful for you? Where do I find the park's contact details?
The addresses of the parks can be found on the applicable park page under ‘Information’.
Was this answer helpful for you? At what time must I leave my holiday accommodation?
The exact arrival and departure times of your chosen holiday accommodation can be found at the bottom of your accommodation's page. You can also find the times in step 1 of booking, under Your dates. These times also appear in the travel info you will receive about a week before arrival. Usually you have to leave the accommodation at 10 am. You do not need to vacant the camping sites until 11 am. Specific departure times for a park can be found on the applicable park page under ‘Information’.

Checking out
Ready to leave? Close the door behind you, and leave the key card in the mailbox at the park exit. Do you have a key? Please drop it off at the Service point.
Was this answer helpful for you? Where do I find directions to the holiday park?
The addresses of the park can be found on the applicable park page under ‘information’. Any travel tips will also be mentioned on this page. For instance, if it would be best to use a different navigation address, or book a spot on the ferry in advance.
Was this answer helpful for you? Where can I check in if the Service point is closed?
If you have a PIN code or key card for your holiday home, checking in will not be necessary. You can arrive at the park at any time you want.

Don't have a PIN code or key card and do you expect to arrive when the Service point is closed? If so, please contact the Service point in advance to discuss alternative arrangements. Contact details and opening hours of the Service point can be found on the applicable park page under ‘Information’.

Have you arrived unforeseen, after the Service point has closed? If so, use the park intercom or call the emergency number on the door of the Service point.

Night-time is quiet time
The hours in between 23.00 and 07.00 hrs are quiet hours on the park. During these hours you cannot drive through the park. It might be though that you arrive unforseeen during these hours. If so, please only remove essentials out of your vehicle and walk straight to your holiday home.
Was this answer helpful for you? Are you allowed to check in if you are not the main booker?
Yes, if the main booker arrives later than the rest of the group, someone else is allowed to check in as well. Please inform the Service point in advance. Contact details of a park can be found on the applicable park page under ‘Information’.
Was this answer helpful for you? Is it possible to arrive on another day than is indicated online?
You can of course always arrive after your booked arrival date. And, earlier departures are optional too, of course. In both instances the price remains the same.
Have you arrived earlier than your booking arrival time? If so, please contact our Guest Service to discuss the options available to you.
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