My key card doesn't work, what should I do?

Sorry to hear your key card isn't working properly. As of 16.00 hrs your key card will work automatically. Have you booked an Early Check-In, and are you allowed to occupy your holiday home as of 12.00 hrs? If so, come to Service point to have your key card activated. Is it after 16.00 hrs, yet your key card isn't working? Likewise, pop into the Service point.
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