When and how do I get the PIN, key or keycard for my holiday home?
If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the Service point.
Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the Service point when you check in.
Opening hours Service point
Further information about check in and the Service point opening times can be found on the applicable park page under ‘practical info’. If you will be arriving after the Service point opening hours, please get in touch beforehand to discuss the key collection procedure.