You can easily cancel via My Roompot. If you don't have a My Roompot account then fill in the Cancellation form. You can cancel bookings for which the arrival date is at least 30 days in the future free of charge within 14 days of booking. This is very easy via My Roompot. Have you booked a last-minute holiday arriving within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation fees apply.
Sometimes cancellation is not necessary, and you can change the holiday. You can read all about it on the special rebooking guarantee page.
You can cancel your booking by filling in your details on the Cancellation Form. If the booking is also on your email address, you can cancel via My Roompot.
First of all: we hope you get well soon! You can cancel your booking free of charge within 14 days of placing it. This applies to bookings for which the arrival date is at least 30 days from the day of booking. You can cancel easily via My Roompot. Did you book a last-minute holiday with arrival within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply.
How much you pay for cancelling depends on when you cancel. If you have cancellation insurance, you can check in your policy conditions whether you can get a refund of these costs.
Tip: sometimes cancellation is not necessary and you can change your holiday. You can read all about this on the special rebooking guarantee page. You can also call our Guest Service. We will be happy to help you!
No, that's not possible. You can easily cancel through My Roompot. Don't you have an account for My Roompot? Then complete the Cancellation form.
You can cancel a booking with an arrival date at least 30 days in the future free of charge within 14 days of booking. This is very easy via My Roompot. Have you booked a last-minute holiday with arrival within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply.
How much you pay for cancelling depends on when you cancel. By default, you pay the reservation fee and any paid preferences you may have chosen while booking. In addition, you pay part of the rental cost. This is the price of your holiday, without additional costs and booked extras. The earlier you cancel, the smaller the part you will be charged.
You pay:
- 15% of the rental price if you cancel 3 months (93 days) or longer before your planned arrival date
- 50% of the rental price if you cancel between 3 and 2 months (between 92 and 63 days) before your planned arrival date
- 75% of the rental price if you cancel within 2 months and 1 month (between 62 and 32 days) before your planned arrival date
- 90% of the rental price if you cancel within 1 month (31 days) and the day before your planned arrival date
- 100% of the rental price if you cancel on the planned day of arrival, or thereafter
We all make a mistake sometimes. You can easily cancel your double booking yourself on My Roompot. Please do this within 14 days of booking, otherwise cancellation rates will apply.