Changes & cancellation

Changes are always at no charge. If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded.

You can change or cancel booked extras up to 1 day before arrival. You receive an adjusted invoice that includes these changes. The eventual price difference as well as the deposit is refunded after the holiday.

You can cancel or amend your booking with the travel agent you booked with. Please enquire further with your travel agent as to how this works. Your travel agent will have specific booking amendment/cancellation T&Cs in place.

You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.

You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

So nice to hear you would like to extend your stay. Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our Guest Service. Of course, the accommodation must be available to extend your stay.

When booking, you can specify your preference for a specific house number or facility. A pet-free accommodation, for example, or a certain location. You may sometimes pay a surcharge for this. If you want to change your preference after booking or cancel it, our Guest Service will be happy to help you. In very exceptional cases, it may happen that you end up in a different spot. If this is the case, you will always be informed accordingly.

Changes to your reservation can be made free of charge up to 28 days prior to the arrival date, after which date no changes can be accepted. Naturally, changes can only be made if other holiday homes are still available. These alternative holiday homes may be more expensive, in which case you will need to pay the difference. If your new holiday home is cheaper than the one you originally booked, you will not be entitled to a refund of the difference.

Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If you only change your personal data, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My Roompot. Handy!

If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded.

The rebooking guarantee allows you to change your booking for free up to 28 days before your arrival date. Read all about it on the special rebooking guarantee page.

You can easily cancel via My Roompot. If you don't have a My Roompot account then fill in the Cancellation form. You can cancel bookings for which the arrival date is at least 30 days in the future free of charge within 14 days of booking. This is very easy via My Roompot. Have you booked a last-minute holiday arriving within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation fees apply.

First of all: we hope you get well soon! You can cancel your booking free of charge within 14 days of placing it. This applies to bookings for which the arrival date is at least 30 days from the day of booking. You can cancel easily via My Roompot. Did you book a last-minute holiday with arrival within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply. How much you pay for cancelling depends on when you cancel. If you have cancellation insurance, you can check in your policy conditions whether you can get a refund of these costs.

You can cancel a booking with an arrival date at least 30 days in the future free of charge within 14 days of booking. This is very easy via My Roompot. Have you booked a last-minute holiday with arrival within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply.

We all make a mistake sometimes. You can easily cancel your double booking yourself on My Roompot. Please do this within 14 days of booking, otherwise cancellation rates will apply.

You can take out our cancellation insurance up to 7 days after booking, via My Roompot. If you have booked a last-minute holiday, and you are arriving within 7 days, you can take out cancellation insurance until the moment of arrival. It is no longer possible to take out our cancellation insurance if you are already at the holiday park.